Refund & Credit Policy

1. Overview

Style Keeper AI Inc. (“Style Keeper AI,” “we,” “us”) sells access to digital, AI-generated recommendations through paid subscriptions (Essential, Plus, Studio) and one-time Credits top-up packs. Because our product is digital and consumed immediately when a prediction is generated, all sales are generally final. This page explains the limited situations in which we will issue refunds or credit restorations.

2. Subscription plans

Subscriptions renew automatically on a monthly or annual cycle at the price shown at checkout. You may cancel at any time fromSubscription settingsor via Stripe’s customer portal. Cancellation stops future renewals; access continues through the end of the paid period.

• Monthly plans: non-refundable once the billing period has started. Cancel to avoid the next renewal.
• Annual plans: non-refundable after 14 days from the initial purchase or renewal. Within the first 14 days of a new annual term, we will refund the annual charge on request if you have used fewer than 30 Credits during that term.
• Downgrades and upgrades take effect at the next renewal; we do not prorate mid-cycle plan changes.

Consumers in the EU, UK, and other jurisdictions with mandatory statutory refund rights (including, where applicable, Australia, Brazil, and certain U.S. states) retain all non-waivable rights granted by their local law. Nothing in this policy limits those rights.

3. Top-Up Packs

Top-Up Packs are one-time purchases of Credits. Credits are delivered immediately and, once delivered, are non-refundable. Unused top-up credits do not expire while your account remains in good standing.

EU/UK digital-content acknowledgement: By purchasing Credits or a subscription and using any credits within the statutory 14-day withdrawal period, you expressly consent to immediate performance of the contract and acknowledge that you lose the right of withdrawal for credits that have been consumed (Consumer Rights Directive Art. 16(m); UK Consumer Contracts Regulations 2013 reg. 37). Any refund for the unused portion will deduct the value of credits consumed at the standard per-credit rate.

4. Automatic credit restoration

When a paid AI action (Keeper Score™, Label Scan, Style Report, Outfit AI, Closet analysis) fails on our side — for example, if the retailer’s page cannot be reached, the AI service errors, or the submitted URL is not a scoreable apparel product — we will automatically restore the credits that were charged for that action. You do not need to contact us.

Credits are not restored when the analysis completes successfully but you disagree with the score, or when a low-confidence result is returned due to missing garment measurements on the retailer’s page.

5. Duplicate or unauthorized charges

If you were charged more than once for the same purchase, or you did not authorize a charge, emailsupport@stylekeeperai.comwithin 60 days of the charge with the invoice number. Verified duplicate or unauthorized charges will be refunded to the original payment method.

6. Failed payments

If a renewal payment fails, Stripe will retry the charge and we will display a banner on the Subscription page prompting you to update your payment method. Access to paid features may be temporarily suspended until the balance is resolved. Cancelling your subscription during a failed-payment period does not waive amounts already owed for service delivered.

7. How to request a refund

Emailsupport@stylekeeperai.comfrom the address on your account with the invoice number and a brief description of the issue. We aim to respond within 5 business days. Approved refunds are returned to the original payment method and may take 5–10 business days to appear.

8. EU / UK 14-day right of withdrawal

If you are a consumer resident in the European Union, the United Kingdom, Iceland, Liechtenstein, or Norway, you have a statutory right to withdraw from the purchase of a subscription or Style Credits within 14 days of the date the contract is concluded, without giving any reason, under the EU Consumer Rights Directive (2011/83/EU) and, in the UK, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Consent to immediate performance and waiver. Because the Service is digital content and a digital service supplied without a tangible medium, we begin supplying it to you immediately upon purchase. By purchasing a subscription or Style Credits and starting to use the Service (including consuming any Credits) before the 14-day withdrawal period expires, you expressly request immediate performance, expressly consent to it, and acknowledge that you thereby lose your right of withdrawal as to any portion of the Service already supplied (Art. 16(a) and 16(m) of Directive 2011/83/EU; UK Regulations 37 and 36).

How to withdraw. To exercise the right of withdrawal within the 14-day period and before consumption, email support@stylekeeperai.com with the subject "EU/UK Withdrawal Request" and your account email. We will refund the unused portion using the original payment method, deducting the value of any Credits consumed at the standard per-credit rate.

9. Statutory rights

Nothing in this policy limits any non-waivable consumer rights you may have under the law of your jurisdiction.

10. Contact